Free Shipping is available for all orders in the continental United States. Islands, remote regions and areas where traditional deliveries are difficult or impossible are excluded. If the delivery location is too difficult or unsafe for a large delivery truck to reach (narrow driveways, tight turns, impossible for a large truck to back out, inaccessible, etc.), it is the customer's responsibility to pick the freight up at the local delivery terminal or accepting the freight from the farthest point the driver can safely reach (beginning of difficult driveway, for instance.)
All orders will be shipped via Freight and will take 3-6 business days. All orders will be delivered curbside - the carrier will NOT transport freight inside a building, lobby, or garage. It is the consumer’s responsibility to arrange for delivery beyond the curb.
Once orders are received, they must be inspected upon delivery for freight damage. Customers have 7 days to report any damaged products. If there is damage, receive all goods and note this on the delivery receipt and contact us as soon as possible, so we can get replacements out. Do not discard of the damaged goods until told to do so by The Glass Barn Door. Obtain photos of the damaged goods and send them with your order/invoice number to [email protected]
Please do not schedule the installation for your system until it has arrived. Once your local freight terminal has your freight in its possession, the freight company will contact you to schedule a delivery time.
Make sure your shipment includes installation assembly instructions. If not, they can be downloaded from www.TheGlassBarnDoor.com